Friday, April 20, 2007

H. Travis Christ I think I love you

A letter from a VP or my new curse word.
the email read:
If you’ve flown in First Class on one of 20 reconfigured A320s then you know that we blew it on the overhead bins by putting everything but the kitchen sink up there (e.g. oxygen tanks, video players, survival gear) and took up space that belongs to you and your bags. We sincerely apologize and we’ve thrown that process into reverse and will be clearing the bins out ASAP. We’ve already started getting some of the equipment out and we plan to have them nearly empty no later than the early summer. It was clearly our mistake and you can take it out on us, but please don’t take it out on the flight crew; they’re on your side on this one. They’ve let us know loud and clear where we can put our “equipment.”
During the last month we’ve been like exterminators, focusing on bugs and fixing several annoyances. Here are some highlights:
Shopping-related bugs: We fixed display errors and reduced the number of error messages encountered during the shopping process. For example, there were problems with the “multi-city” booking process.
Purchase error: Some purchasers were receiving an error when they attempted to buy a ticket. The reservation was made but a step was missing that prevented the ticket from being issued. That was dumb.

Once again, I want to thank you on behalf of all of us at US Airways. Every day we strive to make all of your experiences with us as easy and pleasant as possible. Thanks again for your support and continued patience throughout the merger. We are working hard to earn your business every day.

With Warm Regards,

H. Travis Christ
Vice President, Sales and Marketing
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